Registered Nurse Triage - Cicero Family Practice New

Employment Type

Full time

Shift

Day Shift

Description

Full Time (32 hours per week)

8am-4:30pm

Monday/Tuesday/Thursday/Friday

Implement, support, and maintain the mission of St. Joseph’s Physicians Primary Care, to deliver quality, accessible healthcare with compassion and service excellence.

The Triage Nurse performs telephonic clinical assessment and health education across the life span, determining appropriate disposition and follow up plan of care.

Essential Duties And Responsibilities

• Responsible for the management of incoming calls from patients, assessing their needs and providing appropriate clinical responses within their scope of practice.
  
  

Perform a systematic, comprehensive assessment of the patient to determine the urgency of patient symptoms and recommend the proper level of care required Ability to make critical independent decisions related to the clinical information received from patients during triage and prioritize appropriately Provide professional advice, education and options based on assessment and clinical judgement within scope of Practice Act as a clinical liaison for patients, families and other members of the patient care team, escalating patient issues as needed Accurately documents pertinent information for all calls Assists Call Center with clinical questions, as needed

Additional Duties

• Obtain pertinent Medical Records from other facilities
• Assess patients for any immediate care needs and redirect to appropriate care team/providers
• Participate in team meetings and offers feedback to/from staff and providers
• Maintain a safe, clean and neat environment for patients and personnel
• Demonstrate adaptability and accept change in a positive manner
• Readily assists other staff members upon completion of assigned duties
• Assists in orienting and training new colleagues
• Responsible for keeping up to date on corporate communications such as email and internal network such as the NY BEA, SJEN, etc.
• Responsible for completing and maintaining all required training relative to job function
• Act as a role model to all employees
• Understands and exemplifies a strong adherence to professional code of conduct, departmental policies and procedures.
• Follow all policies and procedures mandated by St Joseph’s Physicians and the governing bodies regarding HIPAA and OSHA.
• Abide by the policies and procedures set forth in the St Joseph’s Health Employee Handbook.
• Perform other duties and responsibilities as required or requested.
  
  

Knowledge, Skills And Abilities

• Excellent communication and organizational skills
• Strong customer service skills, including active listening, empathy, respect, restatement and the use of open-ended question
• Ability to multi-task and adapt to shifting priorities
• Proficiency in making critical independent decisions and prioritize appropriately
• Ability to document in electronic health records thoroughly and appropriately
• Knowledge of office workflows and interoperability
• Demonstrate ability to work independently and as a team
• Maintain high degree of discretion when dealing with confidential information
• Detail oriented and self-motivated
  
  

Education And Experience

• Current license or valid permit to practice in the State of New York
• Current Basic Life Support certification
• Experience working with patients with chronic medical conditions
• Demonstrates ability to communicate and form working relationships with individuals at all levels of the organization
  
  

Physical Demands

• Will require ability to stand, sit, bend, twist, squat and reach. Some lifting is required.
  
  

Work Environment And Hazards

• Category 1- Duties performed routinely require exposure to blood, body fluid and tissue.
  
  

Pay Range: $33.00 - $45.70

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.